My toy has stopped working!
Jake
Last Update 3 years ago
Batteries
Different toys take different numbers and different types of batteries. Double-check the instructions that came with your toy - either on the packaging or in an enclosed leaflet. The 'specifications' section of product page on our website will also tell you which batteries your toy needs.
Have you put the batteries in the right way?
It could be that you've put the batteries in the wrong way round. Double check the instructions just to make sure.
Check the battery compartment
Some vibes are supplied with batteries already in situ, but they may have a small paper or plastic disc stopping the terminals from touching. You'll need to remove these to make the toy work.
Is it rechargeable?
Some toys are now rechargeable, are you sure your toy has got enough juice. They can take a while to recharge. Double-check the instructions - a rechargeable toy normally has a light that flashes during charging and a solid light to indicate that it is fully charged.
Is the battery compartment closed and tightly screwed on?
With many twist-base toys you need to ensure the base covering the batteries has been tightened as much as possible - sometimes an extra twist can make the toy work.